Privacy policy
Last updated: 19/05/2026
Privacy Policy
Clubhouse Works operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Clubhouse Works is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling your personal information.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services.
We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customised shopping experience.
Marketing and Advertising.
We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or postal mail, and showing you advertisements for products or services on our website or other platforms.
Security and Fraud Prevention.
We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect and prevent fraudulent or malicious activity, protect public safety, and secure our Services.
Communicating with You.
We use your personal information to provide customer support, respond to enquiries, and maintain our business relationship with you.
Legal Reasons.
We use your personal information to comply with applicable laws and legal obligations, respond to lawful requests from government authorities or law enforcement, resolve disputes, and enforce our policies and terms.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf, including payment processing, shipping, data analytics, customer support, cloud storage and IT services.
- With business and marketing partners to provide marketing services and personalised advertising.
- When you direct or consent to the disclosure of your information to third parties, such as through social media integrations or shipping providers.
- With affiliates or related businesses within our corporate group.
- In connection with a business transaction, legal obligation, dispute resolution process, or to protect the rights, property or safety of Clubhouse Works, our customers or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information submitted through the Services may be transmitted to and shared with Shopify and third parties that may be located outside your country of residence.
To learn more about how Shopify uses your personal information and any rights you may have, please visit:
https://privacy.shopify.com/en
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and terms and conditions.
We are not responsible for the privacy, security or content of third-party websites or services.
Children's Data
The Services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can remove the information where required.
Security and Retention of Your Information
While we take reasonable steps to protect your personal information, no method of transmission or electronic storage is completely secure.
We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Your Rights and Choices
Depending on where you live, you may have rights relating to your personal information, including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of marketing communications
You may exercise these rights by contacting us using the details provided below.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations or regulatory requirements.
Any updates will be published on this page with the revised "Last updated" date.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
PO Box 1124
Aldinga Beach, SA 5173
Australia