Shipping policy

Shipping Policy - Australia

All orders are processed within 1–5 business days after receiving your order confirmation email (Unless shop error, in which case we will contact you). You will receive another notification when your order has shipped.

Domestic Shipping (Australia)
We currently ship within Australia, and Japan only (For Now).

  • Express Shipping: Flat rate $9.95 AUD (3–5 business days)

  • Free Shipping: Available on orders over $150 AUD (standard delivery, 4–10 business days)

Order Tracking
You will receive tracking information by email once your order has been shipped. Please ensure your email address and phone number is entered correctly at checkout to receive tracking updates

Shipping Delays
While we make every effort to ensure orders arrive on time, delays can occur due to postal or courier service disruptions outside of our control. Customers will be notified of shipping updates and tracking information via the email address provided at checkout.

Returns
For details on returns and refunds, please see our Refund Policy.

 

Shipping Policy - International

All international orders are processed within 1–5 business days after receiving your order confirmation email (unless otherwise stated on the product page). You will receive another notification when your order has shipped.

International Shipping (Japan)

  • Express Shipping: Flat rate $38 AUD

  • Free Shipping: Available on orders over $150 AUD 

International customers are responsible for any customs duties, taxes or import fees charged by their country. These charges are not included in the order total or shipping costs at checkout.

Order Tracking

Tracking is included on most international shipments where available. You will receive tracking information by email once your order has been shipped. Please ensure your email address and phone number is entered correctly at checkout to receive tracking updates.

Shipping Delays

While we make every effort to ensure orders arrive on time, delays can occur due to customs processing, postal disruptions or courier service delays outside of our control.

Clubhouse is not responsible for delays caused by customs, carrier disruptions or incorrect shipping information provided at checkout.

Returns 

For details on returns and refunds, please see our Refund Policy.

Other International Availability

If your country is not currently available at checkout, international shipping may not yet be supported. We are working on expanding international shipping locations in the future.